To make it faster and more convenient for you to get medical advice, you can contact us using our online Patient Triage service, or by calling us.
Click the button to go straight to our online system, and click “I want help for a new or ongoing medical issue.” We’ll get back to you within three working days based on your priority.
Alternatively, you can request an appointment by calling our reception teams at Henwick Halt or Lyppard Grange, Monday to Friday.
Appointments.
How to book an appointment at Severn Valley Medical Practice.
How to request an appointment.
Due to the unprecedented demand for our GP appointments we will no longer be accepting face to face bookings made at our reception desk unless requested by a GP.
All appointment requests must be made by telephone between 8am and 11am, or via our online booking service. Your request will be triaged by a Doctor or an Advanced Nurse Practitioner and dealt with appropriately.
How to see your doctor.
All requests for an appointment on the day will be triaged by our clinical team and dealt with accordingly - you will be asked a few questions by our receptionists in order that you may be directed to the correct clinician.
The phone lines are open from 8.00am and we have extra staff manning the phone lines during this busy period. If you wish to discuss any other matters please telephone with queries after 12 noon.
How to see your nurse practitioner.
At both medical centres you may be offered an appointment with our advanced nurse practitioner.
The nurse practitioner will be responsible for taking history, examination, diagnosis and treatment for minor illnesses. She is also able to prescribe. She will of course refer/discuss with a doctor when appropriate.
How to see your nurse/phlebotomist or healthcare assistant.
All appointments for our nursing staff must be booked in advance.
Our Phlebotomists hold regular clinics for blood letting. Our Healthcare Assistants see all new patients for advice re: smoking, weight checks, blood pressure checks, ECG's.
Please let the practice know if you wish to cancel an appointment. Every missed appointment costs us £111.
Patient Triage
You can contact us about a medical, administrative or prescription issue by clicking HERE.
Answer a few short questions and we will get back to you within 2 working days.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours - they will not be read on the weekends (Saturdays and Sundays) or on bank holidays, or Monday-Friday between the hours of 1200 - 0800.
Please contact 111 during out of hours or 999 if this is an emergency.
Home visits.
Lack of transport is not in itself a reason for a home visit.
If you are too ill to attend then please ring the surgery, if possible before 10.30am so that the rounds can be planned. We realise that most people make considerable efforts to get to the surgery and we are grateful for that.
Home visits can take up a considerable time and may result in the doctor being unavailable for emergencies.
Give full details and directions to the receptionist if you do require a home visit and your request will be triaged.
If you telephone after 10.30am a visit will only be made the same day if the doctor considers the problem urgent.
Extended & Improved Access Appointments.
We offer additional appointments at 18.30 and 18.40 with the doctors between Monday and Thursday
We offer additional appointments at 07.40 and 07.50 with our nurses.
In addition to our normal opening hours, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.